Pvvip Privacy Policy

Pvvip (hereinafter "we" or "the Platform") is an online gaming and betting service provider operating pvvip.ws operated through the domain. This Privacy Policy explains what information we collect about you when you use our website, mobile app, and any related services, and how that information is managed.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy. This policy is part of our Terms & Conditionsan integral part of.

Pvvip complies with all applicable laws in Bangladesh and international data protection standards, particularly the guidelines set out in the GDPR (General Data Protection Regulation). We believe transparency is the foundation of trust.

Pvvip collects two types of data — information you provide directly, and data collected automatically while you use the platform.

Information You Provide Directly:

• Registration Details: Full name, date of birth, mobile number, and email address.
• Identity Verification (KYC): A copy of your National ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details.
• Support Contact: What you share with us via live chat, email, or phone.
• Preference Data: Notification settings, language preferences, and gaming limits.

Automatically Collected Data:

Pvvip uses your data only for specific, defined purposes — never beyond them. The main reasons we process your data are:

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: Ensuring secure transactions for processing deposits and withdrawals.
• Customer Support: Resolving your questions, complaints, or disputes quickly and accurately.
• Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
• Legal Compliance: Completing regulatory reporting and KYC verification as required by relevant authorities.
• Service Improvement: Analyzing user experience to improve our platform.
• Promotions & Offers: Sending you relevant bonus and promotional offers with your consent.

We never sell your data to advertising companies or share it with unknown third parties for marketing. pvvip strictly follows a data minimization policy — meaning we only keep what is truly necessary.

Pvvip uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Pvvip does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account is active and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, in compliance with tax and financial regulations.
• KYC Documents: 5 years, as required by regulatory authorities.
• Support Chat Logs: Deleted 2 years after the issue is resolved.
• Analytics Data: Automatically deleted after 90 days.

Once your account is closed and the applicable legal retention period has expired, your personal data will be permanently deleted or fully anonymized.

Pvvip does not sell your data. However, limited information may be shared with trusted partners to operate our services. In all such cases, we follow strict data processing agreements.

All our third-party partners are required to comply with international data protection standards. They may not use your data for their own purposes.

Under pvvip's Privacy Policy, you have the following rights — all of which can be exercised completely free of charge:

• Right to Access Your Data: You have the right to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of data that is no longer required for legal obligations.
• Right to Restrict Processing: You can opt out of having your data used for specific purposes.
• Right to Data Portability: You can receive your data in an easy-to-read format (CSV/JSON).
• Right to Object: You have the right to opt out of marketing communications.
• Right to Withdraw Consent: You can withdraw your consent to data use at any time.

To exercise any of your rights, please contact us support@pvvip.wsto email us. We are required to respond within 30 days.

Pvvip strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal data from minors.

• Age is verified at the time of registration.
• If a user is found to be under 18, their account will be suspended immediately.
• Any data found to belong to a minor will be permanently deleted.

Pvvip uses industry-standard security technology to protect your data. Our security framework is multi-layered:

• 256-bit SSL/TLS Encryption: All data transmissions occur through encrypted channels.
• AES-256 Encryption: Sensitive data stored on our servers is kept encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Firewall & DDoS Protection: Servers are monitored around the clock.
• Staff Training: Regular security training on data handling.

That said, no system on the internet is 100% secure. In the event of a security incident, pvvip will notify affected users within 72 hours and take all necessary action.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@pvvip.ws
• Response Time: Standard requests: 7 business days. Urgent matters: 24 hours.
• Language: You may contact us in either Bangla or English.

If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country. We are committed to reaching a fair resolution.